Hey there! I'm Daniel Manole, an Associate Customer Success Manager at ServiceNow. Based in Montreal, I spent over 5 years at TELUS supporting Google Cloud Platform, evolving from Google Workspace support to specializing in AI/ML and Big Data for enterprise customers.
My journey started with Google Workspace administration, but I quickly found my calling in the deeper technical challenges of cloud infrastructure. I diagnosed and solved complex problems across Compute Engine, BigQuery, Vertex AI, and Cloud Composer for Fortune 500 customers globally. Now, I'm taking that technical foundation and shifting from reactive support to proactive customer success, helping customers achieve real business outcomes.
I'm a continuous learner at heart. At 30, I dove back into algebra because I finally understood its importance. Better late than never, right? I regularly read technical papers and I'm constantly exploring new cloud projects to put theory into practice.
When I'm not working, you'll find me writing daily insights, practicing hot yoga (a discovery that truly transformed me), or diving into books that challenge how I think. From Curtis Jackson's "Hustle Harder, Hustle Smarter" to communication strategies that help me connect better with the people around me.
This blog is where I share what I'm learning, both technically and personally. Whether it's cloud architecture, lessons from enterprise customer work, or reflections on growth and mindset, I write to spark that same fire of continuous improvement in others.
My philosophy is simple: busy doesn't equal productive, and there's always room to grow. The key is to start, stay curious, and remember that your potential is just getting started.
Connect with me:
- LinkedIn: linkedin.com/in/itsdanmanole
- GitHub: github.com/thatcoderdaniel
- Personal site: itsdanmanole.com
Stay frosty, and let's keep pushing our limits together.